Questions / Answers
Below you can find answers to the most common questions. If you don't find the answer to your question, you can contact us through the form.
Digital Global Pass is a leading online payment service company. From entertainment to Chat and VOD, we offer our customers a premium experience on our multiplatform services through the mobile operator payment solution.
We work with mobile operators and Internet providers around the world to offer our services to a wide audience. Connected through operator platforms, we offer a fluid flow and easy way to bill users on their mobile phone bill or balance. Stripe, PayPal and Wallets are also partners or ours to cover all our customer’s needs in terms of payment solution.
You will have clicked on one of our advertisements on the internet whilst using your phone or tablet. You may also have executed the command proposed by your mobile carrier (send a Keyword by SMS, open a USSD Menu, etc.)
After clicking on the advertisement on Internet, you landed on our subscription page. This is the page where you must confirm the payment through several steps to open your access to the service. Without such, no access can be granted. Up until this point you are not charged any amount of money.
Once validating consent through the successive steps, our site then makes a charge request to your mobile network for the consented amount. The amount is then debited from your pre/post pay mobile phone account and access to our service is granted.
You can contact us directly completing the form here. Once received, your request will be processed and you will receive an answer within 48 hours.
Our connection with your mobile carrier allows us to invoice you for this access to the service through your mobile plan invoice or credit balance, depending on your profile.
Your account creation is automatic when you register. Depending on the service you subscribed to, you will either have to login via the credentials provided by sms or via your phone number, which will act as an identifier. Please refer to the service FAQs if in doubt.
Get Started through here and follow the step. If you have any doubts, please feel free to contact us via the online form.
